Shipping & Returns

Orders received by 7pm EST on working weekdays (Monday to Friday) will usually be dispatched the following working day. This will not be the case if you have ordered on a Friday or Saturday. 

It is the customer's responsibility to check their order before confirmation.

Delivery Terms & Conditions

We are currently dispatching within 48hrs (on business days), with goods arriving within 3-5 days of ordering. All deliveries are made to your door. 

Deliveries are made Monday to Friday. Please contact us the following working day for an updated schedule. We will inform you if we know of any expected delays or problems.

All delivery services are offered in good faith. However, we do not accept responsibility for items that do not arrive on a particular day. We cannot accept this as a valid reason to cancel your order. If you refuse your delivery or part of your delivery for this reason or any other reason except for damaged or incorrect items sent, you will be refunded minus the delivery cost and cost of returning the products to us. 

Returns

If for any reason you are not completely satisfied with your purchase, please contact us (hello@decorealm.com) to advise us of the issue and we will work with you to arrange a replacement or full refund. All change of mind returns must be made within 14 days of the order date. The customer will be responsible for change of mind return shipping back to our warehouse in Utah.